FAQ

SHIPPING

How much does shipping cost?

Why does the shipped package weigh more than the item i purchase?

Does TheNuttyFruitHouse.com ship to Canada?

How does TheNuttyFruitHouse.com ensure the integrity of packages?

How do I ensure that my chocolate doesn’t melt?

I need my candy within a week?

I need my candy by tomorrow?

I just placed my order. When should I expect my candy?

 

CANDY QUESTIONS

How does TheNuttyFruitHouse.com ensure the quality of the products? 

I need candy for a special event. How far in advance should I purchase?

Do you sell small quantities?

Will you send me a sample before I buy?

How clean is your warehouse?

What is the shelf life of your products?

Do you have Kosher. Gluten-free & Organic Products?

 

ORDERING QUESTIONS

Is there a minimum order amount?

Is TheNuttyFruitHouse.com store secure?

Does TheNuttyFruitHouse.com respect my privacy?

What forms of payment do you take?

Do you charge tax?

Who may order from TheNuttyFruitHouse.com?

Is there a bulk discount if I order a lot of candy?

Can I pick up my candy order myself at your warehouse?

 

SHIPPING QUESTIONS

 

Q: How much does shipping cost?

 

A: Shipping charges vary depending upon your location in the United States and the shipping service that you select. We offer USPS, FEDEX & UPS as shipping methods so that our customers can take advantage of the lowest shipping.  You can learn more about shipping on our shipping page here.

 

Q: Why does the shipped package weigh more than the item I purchased?

 

A: Package weighs more because of the materials need to properly ship your packages.

 

Q: Does TheNuttyFruitHouse.com ship to Canada?

 

A: Yes, The shipping cost calculation does NOT include Canadian duties and taxes, which are collected by UPS as brokerage fees.
 

Q: How does TheNuttyFruitHouse.com ensure the integrity of packages?

 

A: Our staff seals every box with special packing tape to ensure that you can detect if the package has been tampered with during transit. If you notice that any seals on the box have been cut or broken open during transit, simply refuse the package so that we can do a damage claim with USPS, FedEx & UPS.

 

Q: How do I ensure that my chocolate doesn’t melt?

 

A: Unfortunately, we cannot guarantee that certain candies will not melt, BUT we do our best to protect against it. It is important that you choose an expedited shipping method (3 to 4 Business Days or 2 Business Days) and not ground. Unlike many of our counterparts, ThenNuttyFruitHouse.com provides FREE cold packs with expedited (not ground) orders of meltable products and does not charge for this added service. However, cold packs last approximately 2-3 days, so they cannot fully prevent heat exposure. Additionally, we only ship orders containing meltables on Mondays, Tuesdays, and Wednesdays and sometimes Thursday (depending on the location of the shipment) during warm weather to ensure that your candy will not be stuck in a hot USPS, UPS or FedEx hub over the weekend (defeating the purpose of you paying extra for expedited shipping!). Remember, we do not refund for products melted during transit, so consider ordering candies that are not as heat-sensitive during times of warm weather. Learn more about summer shipping here.
 

Q: I need my candy within a week?

 

A: When you upgrade your shipping to expedite, your order takes priority. We will ship in 2 business days or less. So, when placing your order, add a couple of days, then pick your shipping accordingly and at the checkout page add a note or simply give us a call so we can make sure the product gets to you on time.

 

Q: I need my candy by tomorrow?

 

A: Give us a call, and we'll do our best to accommodate your needs.
 

 

Q: I just placed my order. When should I expect my candy?

 

A: The general rule of thumb for ground shipments is 2 weeks. We usually take 2 business days to ship out the order. After that, USPS, UPS and FEDEX don’t guarantee a set amount of time but they usually deliver within the US in 5-8 business days. So plan on your order to be delivered to you within 7-10 business days, or about two weeks. To find an estimated time frame of delivery to your area you can always track your order once it is shipped from our warehouse.
 

 

CANDY QUESTIONS

 

How does TheNuttyFruitHouse.com ensure the quality of the products? 

 

All of our products are strictly monitored to ensure freshness and quality. Each product is hand packed by specialists at our warehouse. We take the utmost care in handling all shipments and work hard to ensure that products arrive in the same high quality as they were packed. If your order does not arrive in satisfactory condition, please contact us immediately and we will work to resolve the problem. 

 

Q: I need candy for a special event. How far in advance should I purchase?

 

A: We recommend purchasing at least one month in advance of the day that you will need your candy. All of our products have a shelf life of at least 6 months. Your candy will remain fresh if you keep it sealed and stored at room temperature before the event. The one month period is a precaution so that if for example UPS, USPS or FedEx mistakes such as losing your package in transit. It also allows you time to order more candy if your initial quantity estimates are off.  

 

Q: Do you sell small quantities?

 

A: We sell many of our products in small quantities so that customers can take advantage of the large selection of products we have to offer. In the search box simply enter the item number (Example: THNF2001) and the small quantity should pop up. You can also feel free to contact us.

 

Q: Will you send me a sample before I buy?

 

A: At this time we don’t send samples. However, we do sell small quantities for most of our products, that way you can try before you purchase bulk quantities for the big event.

 

Q: How clean is your warehouse?

 

A: TheNuttyFruitHouse.com warehouse is clean, tidy, and organized so that our customers always receive the freshest product in perfect condition. We have regular inspections by the Orkin Man for pests or any creatures that may try to meddle with our products. Plus, our warehouse is always kept in a temperature controlled warehouse, which guarantees that our candies are not melted and the freshest possible when they are shipped.
 

Q: What is the shelf life of your products?

 

A: most of our products are perishable food items, so there is an expiration date. Generally these are safe guidelines to follow, but always reference the packaging for exact details.

 

     Chocolate: 6 months

     Hard Candy: 12 months

     Peanut Butter Candy: 3 months

     Gummy Candy: 6 months

     Licorice: 6 months

 

(Note: shelf life starts from the date of manufacture, not from the date of purchase) 

 

Q: Do you have Kosher. Gluten-free & Organic Products?

 

A: Yes we do! TheNuttyFruitHouse.com is not a manufacturer and is not responsible for the labeling of our products (which is handled by our hundreds of manufacturing partners). We cannot guarantee that kosher, gluten free & organic certifications (which we know can be very specific) are in compliance with any specific organization. No refunds.

 

ORDERING QUESTIONS

 

Q: Is there a minimum order amount?

 

A: Feel free to spend as much as you want.

 

Q: Is TheNuttyFruitHouse.com store secure?

 

A: Yes, TheNuttyFruitHouse.com site utilizes security monitoring and 128-bit encryption of all critical data. We use Excellent and 100% secure third party services such as PayPal to make sure that your credit card information is never stored in our server.

 

Q: Does TheNuttyFruitHouse.com respect my privacy?

 

A: Yes! you can be assured that dealing with us you will have no problem with any privacy issues. For details, check out our privacy page.

 

Q: What forms of payment do you take?

 

A: We accept Visa, Mastercard, American Express, Discover cards and echeck all through PayPal. You can also send us a check or a money order (though it takes longer for us to be able to ship orders paid with checks or money order) or you can set up an account with us.

 

Q: Do you charge tax?

 

A:  No! There isn't any tax on food products sold in California and we don't charge tax on out of state orders.

 

Q: Who may order from TheNuttyFruitHouse.com?

 

A: We proudly welcome all our customers, people as well as businesses and even organization’s
 

Q: Is there a bulk discount if I order a lot of candy?

 

A: Yes! There certainly is, discounts vary depending on total order. Give us a call toll free at (888) 786-1070 or simply email us and we will get back to you within 24 hours.

 

Q: Can I pick up my candy order myself at your warehouse?

 

A: Unfortunately, we can’t have customers at our warehouse location since it is located in an industrialized area.